What is buyer protection? Buyer protection encompasses a series of assurances designed to instill confidence in shoppers on our website. You are safeguarded in the following situations:

• If the item you ordered fails to arrive within the seller’s promised timeframe.
• If the item you received differs significantly from its description.
• If the item you received, which was guaranteed to be genuine, turns out to be counterfeit.

What is guarantee of the colors /plating used in the product?

Polishing and plating is a cost-effective solution to give the products real look. However, these are prone to wear and tear with time. To prolong the life of these products, we advise following care instructions:-

1. These products are meant for occasional usage, 24×7 usage will only reduce the life of the product.
2. Do not expose these products to perfumes, deodorant, soap or other items containing chemicals. These can harm the plating of the products.
3. Normal water would not harm these products unless the water has very high content of fluoride in it. Do not wear these products while swimming, as chlorine will harm the plating of these products.
4. After usage, wipe with clean, dry cloth to remove the dirt or perspiration from products.
5. You can store these products wrapped in cotton. Do not use velvet bags and boxes.
6. Store these products flat. Do not hang.

We would also be sending a care instructions card with the shipment, which you can keep for ready reference with your jewelry.

Will the actual product look/feel be different from the image which is displayed on the website?

You will receive the same product which is being displayed. But in some cases, product color may slightly vary due to photographic lighting sources or your monitor settings.

Are these products not allergic to skin?

No, the products sold by Artemies Gems and jewelry are skin friendly and hence do not cause allergy.

If you have any further inquiries or require clarification on any aspect of our services, please don’t hesitate to contact us. We’re here to ensure your shopping experience with Artemies Jewelry is both secure and satisfactory.